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About Our Online Store (FAQs)
 
What is a default shipping address?
What is a default credit card?
Can I have more than one billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I track an order?
How do I check the status of my order?
How do I cancel an order?
What are the benefits of registration?
I already have an account with you. Do I need to register again?
Can I place an order without registering?
What should I do if I forget my password?
  More about our online store
  Product FAQs
  Tracking an Order

What is a default shipping address?
The default shipping address is the address to which your order will be shipped unless you select another shipping address for your order.

What is a default credit card?
The default credit card is the card that will be charged unless you select another credit card to be charged for your order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can edit your billing address.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info to display the details of your account. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete an address, but you can edit it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I track an order?
Click on Order Status in the Services menu. If you know your order number, enter it and click on the Submit button. To view multiple orders, enter your purchase order number or select the display type from the drop-down list and specify a date range. Click on an order number to view the tracking number and other order details. Track the shipment on the Web site of the shipping carrier (FedEx, UPS, or USPS).

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number, enter it and click on the Submit button. To view multiple orders, enter your purchase order number, select the display type from the drop-down list, and specify a date range. All the orders you have placed with us (through the Web and through other means) appear in the list. Click on an order number to view the order details and tracking information.

How do I cancel an order?
To cancel an order, please contact us before the order has shipped.

What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotions.

I already have an account with you. Do I need to register again?
No. If you already have an account, we recommend that you place all orders on that account. This makes it much easier for you to retrieve information about your orders.

Can I place an order without registering?
No, you must register before you can place an order online. We have designed our registration process to take no longer than it would to place an order online. Once you have registered, you will not need to re-enter your billing and shipping information the next time you order from us. If you prefer not to register online, please call us at 831-457-0301 and we will take your order by phone.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under I am a registered user but forgot my password. and click on Submit. We will send your password to your default E-mail address.

 
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